Job summary

Ann Arbor, United States, North America
Career Level:
Mid Career (2+ years of experience)
Job type:
Full time
$40K - $45K
Apply before:
17 Apr, 2017

Help Desk Specialist

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Our client is a provider of fuel and services for the global aviation industry through its braded dealers and international fueling locations. Holding almost quarter of the overall market share in the United States, our client is the leading independent U.S. supplier of aviation fuel nationwide. Established in the 1970’s, the client has grown steadily from a mix of organic growth and strategic acquisitions and is adding workers to its team accordingly. The information technology department is currently looking to fill an IT Help Desk role.  Reporting to IT Leadership, this role will ensure proper computer operations, support of users, and the installation, monitoring, maintenance, support and optimization of all hardware and software. This is a direct hire, permanent opportunity.

The following are high level requirements for this role:

  • 2+ years experience in a support / help desk role
  • Hands on experience with Active Directory (2008+), Exchange 2010+
  • Working knowledge of TCP/IP, DNS and DHCP


  • Provide helpdesk support and resolve problems to end user’s satisfaction
  • Creates, reviews and resolves help desk tickets
  • Troubleshoots problems reported to the helpdesk and determines source and resolution
  • Prioritizes requests for technical assistance
  • Analyzes and resolves technical problems for established technologies
  • Provides documentation and cross-training with other work area personnel
  • Serves as technical specialist for technical problems and emergencies
  • Works with vendors for resolution of problems
  • Records and maintains hardware and software inventories, site and/or server licensing and end user access and security
  • Maintains confidentiality with regard to information being processed, stored or accessed by the network
  • Assist with the on-boarding of new users
  • Train computer users
  • Install, configure and upgrade desktop hardware and peripherals
  • Creates documentation and reference materials to streamline future problem resolution



  • 2+ years experience with the above responsibilities
  • Comp TIA+, A+ and/or MCSA certification(s) (highly desireable)
  • Proficient in Microsoft Office Suite
  • Hands-on Windows Server Administration 2008/2012 experience
  • Exposure to TCP/IP networking principles
  • Strong hardware skills (PC, laptop, printers, mobile devices)
  • Attitude – A positive and work-hard attitude is a core competency and essential for this role
  • Adaptability – the ability to adapt and the willingness to learn new things is also key in this role.  There are subtle nuances with their software and systems that will require continuously learning new information and solutions.
  • Communication & Customer Service – must possess solid customer service skills and be able to assist customers in a friendly and helpful manner

Job keywords/tags:  Help Desk , IT Support , Active Directory , Exchange , TCP/IP , DNS , DHCP , Windows Server Administration